Christian Dior – INSTORE Terms and Conditions of Sale

Collection Christian Dior UK LTD (1)

Terms and conditions of sale (instore sales)

Who we are

Christian Dior UK Limited is a limited company, with its registered office at 3rd Floor, 1 Barlow Place, London W1J 6DG, registered in England and Wales with company number 02809988 and VAT number GB627602152 (“Dior” or “we” and “us” and “our” shall be construed accordingly). We can be reached by phone at +44(0)20 7172 0172 or by e-mail at https://www.dior.com/en_gb/contact-couture.

Dior creates and markets luxury products, including haute-couture, fine jewelry, watches, ready-to-wear, leather goods, home decoration and tableware, shoes and accessories, including under its labels Christian Dior, Dior, Baby Dior or CD (together the "Items").  These terms and conditions govern the sale of Items in Dior boutiques in the UK.

Purchase Limits

The Items are to be sold exclusively to individuals who are end-customers, for their own use or for a gift (the "Customer" or "you" and “your” shall be construed accordingly), excluding notably purchases for professional activities and purchases by resellers or intermediaries acting on behalf of resellers.

Dior limits the number of Items that can be purchased to:

-        8 Items per transaction; and/or

-        2 identical Items, of any colour and size, per 30 days (excluding bags, which are limited to 1 per 30 days); and/or

-        3 bags, of any line, colour and size, per 6 months period.

The limits indicated in the previous paragraph do not apply to Items in the Home and Men’s Timeless categories (men’s “Ready-to-Wear”, i.e., suits and tuxedos, suit jackets, shirts, and trousers; and Men's “Accessories”, i.e., belts, ties, bow ties, pocket handkerchiefs, cuff links, and button covers).

Our acceptance of your order will take place when we tell you that we are able to provide you with the Item and we take payment from you. At this point a contract will come into existence between you and us. Dior reserves the right to refuse any order which is fraudulent, or which exceeds the purchase limits set out above. Dior may also refuse any order (i) made by a Customer with whom there is a dispute over a previous transaction, or (ii) where a Customer has failed to comply with these terms.

Payment

The price charged includes VAT but does not include charges for delivery.

Payments are made in GBP and the following payment methods are accepted:

-    Visa©, Eurocard©, Maestro, MasterCard©, American Express©, JCB©, Discover, Diners©, Union Pay© with the exception of anonymous cards which are prohibited;

-    Cash for up to £7,999 (including VAT) either (a) in a single transaction, (b) in several cash payments for a single transaction or (c) in multiple cash payments in any 30 days period;  

-    wire transfer, if the bank account used is approved by Dior and matches the Customer’s identity. Please note that the Items will be delivered only once the transfer has been received and processed by Dior. All costs and expenses (including bank charges) associated with the bank transfer applied shall be borne by the Customer;

-    pay-by-link (additional terms apply - details can be provided upon request)

-    no payment from a company will be accepted.

Customer will be required to show two valid forms of ID (one of which must show the Customer’s address, which includes passport, foreign ID, driving licence, utility bill) for any cash payments, however, may also be requested for any other forms of payment, including for verification purposes. Receipts and invoices will be issued in the name of the Customer who made the payment.

Please note that where an individual Customer is making cash payments the Customer will be required to create a profile with Full Name, Address, Nationality, Country of Residence and Date of Birth for records purposes. Any personal information provided will be processed in accordance with Dior’s privacy policy, available at https://www.dior.com/en_gb/personal-data#christian-dior-privacy-policy. Dior is entitled to refuse the sale to any Customer who does not comply with these terms.  

Ownership of Items

Dior will remain the owner of the Items until the Customer (or recipient named by the Customer) receives the Items. You may not resell any Items before this time unless Dior has provided its prior written consent. The risk of loss of or damage to the Items shall pass to the Customer when the Customer (or a third party indicated by the Customer) is in receipt of the Items.

Delivery

For purchases made in Dior boutiques, the Customer can request delivery of the Items to an address in the UK specified by the Customer, which can be the Customer’s personal address or, for gifts, the address of the recipient. The delivery fees and delivery date will be advised by Dior in store prior to completion of the purchase.

If delivery is delayed by an event outside of our control, we will contact you and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund.

Availability

Items that are not available in stores may be ordered, and Customers will be required to make a deposit according to the terms specified in store. When placing the order, the Customer will be informed by the store of the expected date of the availability of the Item.

If the Item is no longer available, Dior will inform the Customer as soon as possible and either the relevant part of the order will be cancelled, or the Customer may cancel the full order. The deposit paid for the cancelled Item(s) will be immediately refunded to the Customer in full on the payment method used for the transaction, in the Dior store where the Item was ordered. In cases of remote refund, this will be done via bank transfer, and can take up to 14 days to be processed after the cancellation of the order. 

  1. Exchanges & Returns

In addition to your legal rights, the Items purchased can be exchanged in store within 28 days of their purchase, if the Customer shows a valid form of ID, the receipt and original unstamped tax refund note. Items must be in their original condition, with all Dior labels attached and all related packaging, accessories and documents provided. Items that are returned incomplete, damaged, without the label and original packaging, altered, soiled, or in any other condition that would reasonably suggest that they have been used or worn, cannot be exchanged or returned. For shoes in particular, we recommend that you try your Dior shoes on a clean floor which will not damage or mark the soles, such as a carpeted surface.

Items which are personalised or bespoke, fine jewelry, swimwear, earrings, and Items subject to a CITES issuance cannot be returned or exchanged. Any Item that has given rise to a tax refund (where the tax refund note has been stamped by customs), or has been purchased duty free, cannot be returned.

Items can be returned to any Dior store except in Brazil, China, India, Jordan, Lebanon, Kazakhstan, Mexico, Russia, Taiwan, Thailand, Turkey, Ukraine, Vietnam, South Korea and Indonesia. Please note that in the case of a Dior store within a Leased Department Store (‘LDS’), the LDS will only accept exchanges and returns of Items which have been purchased from that same LDS (applicable terms may apply which are available in the LDS).

For returned Items, Customers may be offered:

  1. an exchange (subject to availability) -  if the new item chosen as a replacement has a greater value than the returned Item, the price difference will be paid by the Customer; if the new item has a lower value, Dior will issue a credit note to the Customer, valid for 1 year and only available for use in Dior's own stores located in the same country as the store that issued the credit note. Dior may refuse to exchange an Item where the Customer has attempted to make more than two successive exchanges: or
  2. a credit note valid for 1 year which can be used in Dior stores located in the same country as the store which issued the credit note. A credit note issued by a department store can be used only in the Dior store of that same department store.

If the Items are damaged, faulty or not as described, you may receive a refund, or request a replacement, as set out below.

Where there is a problem with your Items

If your Item is not as described, damaged, or faulty, you may be entitled to a refund or replacement in accordance with your legal rights. If you have any questions or complaints about your Item, please speak to one of our sales associates in store, or telephone our Client Service Team at +44(0)20 7172 0172 (local rate), Monday to Friday from 10am to 8pm and Saturday from 10am to 6pm, excluding public holidays, or email us at https://www.dior.com/en_gb/contact-couture. If you wish to exercise your right to reject Items, please return the Items in store, or allow us to collect the Items via our complimentary collection service, which can be arranged by contacting us. Upon receipt of your item(s), and subject to inspection by a Manager or Senior Member of the store, we will process the return. Where you are entitled to a refund, this will be done in full on the payment method used for the initial transaction, in the Dior store where the Item was returned. In cases of remote refund, this will be done via bank transfer.

After-sale services

Some Items are covered by a warranty in addition to your legal warranties. Further information is available here https://www.dior.com/couture/en_gb/folder-media/folder-fichiers/folder-mentions-legales/folder-care-services/care-services-en.

Privacy policy

You have the right to access, rectify, delete, restrict or object to the processing of your data, by  privacy@christiandior.com. For more information, please read our privacy policy on our website, accessible via this link:  https://www.dior.com/en_gb/personal-data#christian-dior-privacy-policy.

Additional terms

If you have any questions or complaints, please contact us. If you are not happy with how we have handled any complaint, you can contact the alternative dispute resolution provider we use. Any dispute to which these terms may give rise will be subject to English law and the jurisdiction of the English Courts, although you may bring proceedings in the courts where you live.  

For any questions on these terms, please contact your Dior sales teams.